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Frequently Ask Questions

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Q: How long does shipping usually take?

Most orders arrive within 2-3 weeks of the shipping date.

 

Q: Can I track my order?

Most orders will have tracking number depending on which courier, postal company and country we shipped to. When available, we will try our best to give to our valued customers for their tracking.

 

Q: What is your refund and return policy?

If we have shipped you the wrong item, or the product your receive is defective or the item hasn’t arrived within 60 business days we will refund or replace your order upon request.

 

Q: I only received one item, where is the rest of my order?

There is nothing to worry about, the rest of your order is on the way! We ship every item individually so that even if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible.

 

Q: I entered the wrong address, how can I get this fixed?

Send us an email us ASAP so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Additionally please scroll down for how to contact us on demand.

 

Q: I don’t want my order, how do I cancel it?

Just like if you were to enter the wrong address for your order please send an email ASAP to us so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand.

 

Q: I want to change something in my order, how can I do this?

Just send an email ASAP  so we can change your order for you. Please make the subject of the email [CHANGE] so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand.

 

Q: My order status is completed but I don’t have my order?

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

 

Q: How does Bay Front Shop process payments?

Our pricing is based on the USD, U.S. Dollar. All payments and exchanges are dealt directly by our payment processors Paypal. All major credit cards Visa, Master and other payment gateway by Paypal is accepted.

 

Q: I have a question that isn’t here! How can I ask?

If there’s something you need help with and it’s not listed in the FAQ please feel free to contact us .

 

Q: Will Christmas affect shipping times?

Due to the high amount of shipments that are sent and delivered in this season, orders can be expected to arrive up to 10 business days later than expected. This means that all orders made in November and December can take up to 35 business days to arrive. This also has an effect on our refund policy, if orders do not arrive within 45 business days since the shipping date then please enquire for a refund or replacement.